Welcome to your PLACEMENT TEST

Full Name

Email

Company- Department

A. LISTENING

Task 1: Question response. Listen and choose the best answer to each question.

1.

A

B

C

2.

A

B

C

3.

A

B

C

4.

A

B

C

5.

A

B

C

Task 2: Listen to the conversation and choose the best answer

Conversation 1:

6. How do speakers know each other?

A. From the university

B. From a conference

C. From the office

D. From a holiday party

7. How many years ago did the speakers last see each other?

A. 2

B. 5

C. 10

D. 15

8. What does the woman say is one of her favourite memories?

A. Learning to play chess

B. Attending a reunion

C. Winning a prize

D. Giving a presentation

Conversation 2:

9. What kind of the employee will the business hire?

A. A secretary

B. A sales representative

C. A scientific researcher

D. A factory worker

10. Why must Ms. Lewis visit the human resources department?

A. To pick up an application

B. To interview for a job

C. To hand in a resumes

D. To fill out some papers

11. When does Ms.Lewis say she could start working?

A. In a week

B. In three weeks

C. In two months

D. In three months

Conversation 3:
12. Why did the man call?

A. To speak with a retail clerk

B. To cancel an appointment

C. To set up a job interview

D. To renew a subscription

13. What does the woman offer to do for the caller?

A. Take him to his doctor’s office

B. Reschedule his appointment

C. Help him place an order

D. Review his work

14. Why does the man decide to call back later?

A. He does not know when he has free time

B. He has forgotten his subscription number

C. He wants directions to the doctor’s office

D. He needs information about a prescription

Task 3: Listen and fill in the blank

HILLS PC SUPPLIES
Customer Services
Telephone Message

Caller’s name: (15) Firth
Client: Allen and Brown Ltd
Item(s) ordered: (16)
Order no./date: (17) HP / 12-3-02
Notes: order was delivered (18) late
and was supplied without (19)
Action: call to apologise and discuss about (20)

B. VOCABULARY AND STRUCTURES

Task 1: Circle the best answer or reply to each question or statement.

1. Tom: “How do you do?”

Jerry: “………………….”

A. Not too bad

B. How do you do?

C. I’m well

2. A: “When can we meet again?””

B: “…………”

A. When are you free?

B. It was two days ago.

C. For 2 days.

3. A: “Would you prefer lemonade or orange juice?”

B: “………..”

A. Have you got anything else?

B. If you like.

C. Are you sure about that?

4. A: What is our meeting this Wednesday for?

B: ……………

A. Really?

B. Pardon me?

C. Forgive me.

5. Tom: “Can I have another cup of tea?”

Christy: “ ………….”

A. Be yourself

B. Do it yourself

C. Help yourself

6. Havy: “ Thanks for your help, July”

July: “ ………….”

A. With all my heart

B. Never remind me

C. It’s my pleasure

7. A: “Has an announcement been made about the eight o’clock flight to Paris?”

B: “ …………………….”

A. Not yet

B. Yes, It was

C. I don’t think that

8. A: “Would you mind lending me your computer?”

B: “ …………………..”

A. Yes, Here it is

B. Not at all

C. Great

9. Tom “ How did you get to the meeting?

John :” …………………”

A. Last night

B. By train

C. It is so crowded

10. Kay: “ I don’t do that if I were you”

John : “ ……………….”

A. Wouldn’t you? Why?

B. I’d rather you didn’t

C. Would you, really?

Task 2: Choose the best answer

A/ Choose the best answer to complete each sentence

1. Depending on your answers to the survey, we ….. you to collect additional information.

A. may call

B. are calling

C. have been called

D. must be calling

2. Mr. Singh took notes on …… the focus group discussed during the morning session.

A. each

B. several

C. another

D. everything

3. Even the CEO had to admit that Prasma Designs’ win was …… the result of fortunate timing.

A. parts

B. parted

C. partly

D. parting

4. Residents visited City Hall to ask …… developers will preserve the historic properties.

A. although

B. since

C. whether

D. both

5. The second training session is for employees ……… responsibilities include processing payroll forms.

A. whose

B. which

C. what

D. who

6. A wooden bridge crossing the wading pond …. to the hotel’s nine-hole golf course.

A. prepares

B. leads

C. presents

D. takes

7. A special sale on stationery…… on the Write Things Web site yesterday.

A. was announced

B. announced

C. was announcing

D. to announce

8. The bank’s cashier windows are open daily from 8:00 a.m. to 4:00 p.m. ……. on Sundays.

A. except

B. until

C. nor

D. yet

9. ……. the high cost of fuel, customers are buying smaller, more efficient cars.

A. Because

B. Instead of

C. As well as

D. Because of

10. The ….. files contain your employment contract and information about our company.

A. directed

B. attached

C. interested

D. concerned

11. This free mobile app provides ….. calendar updates, so salespeople will never miss an appointment.

A. casual

B. equal

C. continual

D. eventual

B/ Choose A, B, C or D to indicate the synonym for the underlined word/ phrase in each question.

12. I didn’t go to work this morning. I stayed at home because of the morning rain.

A. thanks to

B. on account of

C. in spite of

D. in addition to

13. This machine is broken. Please call the maintenance department to fix it as soon as possible.

A. out of work

B. out of order

C. out of sight

D. out of mind

14. As a newspaper reporter, she always wanted to get information at first hand.

A. quickly

B. slowly

C. easily

D. directly

15. I will communicate with you as soon as I have any news.

A. be related

B. be interested in

C. get in touch

D. have connection

C. READING

Task 1: Read the article below and choose the correct word to fill in each gap.

(3 September) - Five years ago, Brian Trang signed a five-year lease to open his restaurant,

Trang's Bistro, at 30 Luray Place. Mr. Trang admits that the first two years of operation were quite (1) …….. “We offer spicy food from Vietnam's central region," he explains. “We didn't do well at first (2) …….. the cuisine is based (3)….. unfamiliar herbs and hot flavors. It took a while to catch on with customers." But Mr. Trang was confident the food would gain in popularity, and he was correct (4) ……. Mr. Trang has just signed another five-year lease, and he is planning (5) ……. the space next year.

1.

(A) competitive

(B) potential

(C) challenging

(D) rewarding

2.

(A) because

(B) unless

(C) despite

(D) besides

3.

(A) on

(B) in

(C) at

(D) of

4.

(A) originally from Hue, Mr. Trang moved to London at age five with his family.

(B) reservations at Trang’s Bistro must now be made a week in advance.

(C) this situation was not expected to last so long.

(D) the restaurant will relocate in March.

5.

(A) renovate

(B) being renovated

(C) renovates

(D) to renovate

Task 2: Read the following email, and then select the best answer to each question and mark the letter A, B, C, or D

1. What is the purpose of this advertisement?

A. To announce a conference

B. To promote the opening of a museum

C. To introduce a new fitness center

D. To publicize a new hotel

2. What is NOT one of the attractive features offered?

A. Internet access

B. A free meal

C. A swimming pool

D. A convenient location

3. When did the customer report a problem with the order?

A. January 14

B. January 15

C. February 1

D. February 3

4. Who is Mr. Kim’s employer?

A. Clearvision

B. Videotrunk Ltd.

C. National Express

D. LP Enterprise

5. What solution is being offered in the e-mail message?

A. The customer will receive a full refund

B. The order will be received the next day

C. The customer will be contacted by telephone

D. There will be a reduction in the cost

D. WRITING

Choose one option to write
Option 1:

Write a letter to Mrs. Bennett:

+ acknowledging her letter

+ offering her a date and time for an interview

+ requesting the names and addresses of two referees

+ telling her the best way to reach you by public transport.

Write 60-80 words

Write on your Answer Sheet. Do not include any postal addresses.

Option 2:

Write a response as a customer service representative. In your response:

Acknowledge the complaint.

Apologize for the inconvenience.

Offer a solution (refund, replacement, discount, etc.).

Write 60-80 words.

Write on your Answer Sheet.