FINAL COURSE TEST

Part 1. Listening (listen twice)

Task 1: Listen to a conversation between a buyer and a seller, and fill in the blanks. Write no more than TWO words. (5 questions)



Buyer: There seems to be a (1)   with the shipment.

Seller: Oh, sorry to hear that. What exactly is the problem?

Buyer: Well, we placed an order for ten sensors, model number TZ20, but instead we have received twenty (2)  sensors. I’m afraid this delay is going to cause us problems.

Seller: Yes, I can understand. We will of course send the (3)  as soon as possible.

Buyer: Sorry, but I need something more specific so I can tell our customers. Can you manage delivery by Friday? That would be our absolute (4) .

Seller: Yes, of course. I can confirm that you will receive the sensors first thing (5)   

Task 2: Listen to conversations between two or three people, then answer questions. (9 questions)



1. What are the speakers discussing? 

2. What does the man ask about?

3. What will the woman most likely do next?

4. What type of event are the speakers attending? 

5. Why does the woman say, "I think we can do better"?

6. What does the man say about the presentation handouts?

7. What problem does the company have?

8. What does the woman suggest?

9. What does the woman ask Bob to do?

Part 2. Use of language

Task 1:  Choose the best answer to complete the sentences below. (10 questions)

1. You want to make the offer more attractive. You say:
“If you ________ more than 10 cars, we ________ give you a 7% discount."

2. The client asks for a deadline you cannot meet. You respond:
”To put it ________, there just isn’t time to get the certification by Friday."

3. You want to make sure you don't miss any details.
You say: ”Let me just ________ your order to make sure I’ve got everything down right."

4. You decide to offer a free service to keep the customer happy after the mistake.
You say: "”As a sign of ________, we would like to offer you a free maintenance check."

5. You are negotiating a volume discount. You want to see if the client is open to a change in quantity.

Salesperson: "________ if we reduced the unit price but increased the minimum order to 500 units?

6. You have finished a meeting and want to confirm the points in an email.

Salesperson: "”Thank you for the meeting. I'm writing to ________ the points we have discussed so far."

7. You realized that the price you offered yesterday was calculated incorrectly.
”To be ________, we got a bit ________ with the initial figures and we need to revise the quote."

8. You are explaining why you cannot lower the price any further because of fixed operational costs.
“We cannot reduce the price again because we have high ________ costs for repairs and maintenance."

9. A potential client says your price is much higher than a competitor’s. You want to disagree politely.
“I ________. While our initial price is higher, our maintenance fees are much lower, so you save money in the long term.”

10. You are discussing a new car rental contract with a client. They want to know how long the agreement will be valid.
“Before we sign, we need to agree on the ________ of the contract. Our standard term is three years."

Task 2: Read the conversation below, then answer the questions. (5 questions)

Josephine Peters works for the Fifth Season Hotel. She calls Executive Furniture to order furniture for six VIP suites. Martin takes the order and confirms the details. 

_______

Martin: Good morning, Executive Furniture. How can I help you?

Josephine: Hello. I'd like to place an order for our hotel.

Martin: Certainly. What do you need?

Josephine: We need six sofas, six armchairs, six desks, six beds, and twelve wardrobes.

Martin: Let me check that. Six sofas, six armchairs, six desks, six beds, and twelve wardrobes?

Josephine: Yes, that's correct.

Martin: What material would you like?

Josephine: Maple wood, please.

Martin: And when would you like delivery?

Josephine: By the middle of next month.

Martin: No problem. I'll send an order confirmation this afternoon.

Josephine: Great. Thank you.

Martin: You're welcome.

11. Why does Josephine call Executive Furniture?

12. What material does Josephine choose? 

13. When does Josephine want the furniture delivered? 

14. Why does Martin repeat the order? 

15. What will Martin do after the call?